Policy Highlights

Code of Ethics

Employees, volunteers and others acting on behalf of Wesway perform their duties in a manner which respects the worth, dignity and individuality of all people.

Feedback & Complaints

Wesway’s processes for complaints and feedback are a vital component of providing quality services, which are responsive to people’s strengths, needs and preferences.  These processes are integral to our quality improvement systems, and assist us in taking appropriate courses of action to better support the families we serve, improve our internal practices and mitigate risk for the organization. Wesway works in partnership with families and all other stakeholders to resolve complaints in a fair and equitable manner, within the context of available resources.

Duty of Care

Employees, volunteers and others acting on behalf of Wesway provide quality respite care and support for participants and families in a respectful and conscientious manner.

Rights of Individuals & Families

In compliance with all relevant legislation, Wesway fully respects and promotes the rights and freedoms of the people we serve with competence, honesty, integrity and concern for their health, safety and well-being.

Wesway values the trust placed in us by the families we serve.  Wesway respects the personal privacy of families and safeguards the confidentiality and security of all personal information.

Access to Personal Health Information by Participant/Family Caregiver(s)

Participants/family caregivers have a right to access their record of Personal Health Information.

Accuracy of Personal Health Information

Wesway takes reasonable steps to ensure that all personal health information is accurate, complete and up to date, as necessary for the purposes for which the information is collected, used, maintained and/or disclosed.

Disclosure of Personal Health Information

To ensure quality respite care and to foster a responsive range of services and supports for families, Wesway may disclose personal health information to other services/people involved in the “Circle of Care”.  Wesway’s disclosure of personal health information complies with the provisions of the Personal Health Information Protection Act (PHIPA).

Privacy Complaint Process

Individuals have the right to make a complaint concerning Wesway’s privacy of health information practices.

Privacy of Personal Health Information

Wesway values the trust placed in us by the families we serve. Wesway respects the personal privacy of families and safeguards the confidentiality and security of all personal information.

Security of Personal Health Information

All personal health information is kept confidential and secure and complies with the provisions of the Personal Health Information Protection Act (PHIPA). Security practices protect information against loss or theft, and any unauthorized access, use, disclosure, copying, or modification.

For more information about our Privacy Policy and Procedures, call the Wesway office at 807-623-2353.